Definitions

Website: Refers to the website owner/operator EASYASSET GROUP Pty Ltd (https://easyasset.com.au, Australia ABN 20 079 858 236), operators of IndustrySearch.com.au, MedicalSearch.com.au and HospitalityHub.com.au.

Content policy

This section outlines policies and definitions for information published on our platforms, email publications and other digital channels. We value editorial integrity and aim to publish relevant content however we take no responsibility and assume no liability as a result of actions or issues resulting from information or advice found on our platforms and digital channels.

Editorial content

Editorial news content originates from sources such as AAP, Reuters, government and industry bodies. Other editorial content originates from contributors and digital tools like AI.

Partnership (sales & marketing) content

Partners (which include sales and marketing partners) on our platforms showcase their products, services, articles and videos on our platforms. We do not endorse, assume responsibility or accept damages for information provided or published on our platforms by partners and do not mediate between parties. All content published by companies showcased on our platforms is clearly marked as being from partners and as such is separate to any content commissioned by us.

Indemnification

We do not endorse, assume responsibility or accept damages for information or FAQ’s provided or published on our platforms (which includes content from contributors, AI, partners, suppliers and advertisers) and do not mediate between parties for conflicts arising from content published our platforms.

With 120,000+ products across 20,000 listed suppliers, in the case of a dispute, as a company we are prohibited and unable to take sides. We do not have the expertise or resources to assess and make judgments on such a wide variety of products, topics and content published through us. We simply act as a conduit for this information.

If a content-related conflict arises between parties the following action is taken:

1. The reporting party provides proof of legal proceedings relating to the content. Definition of 'legal proceedings': An action is being taken in a court to settle a dispute.
2. The content is removed from the website until such time as a court ruling is made and we are provided with approved documentation to support the ruling.
3. If the court ruling supports the reporting party's claim then we reserve the right to remove any offending content.
4. If the court ruling supports the advertiser’s or publisher’s position then content relating to the issue will be allowed on our platforms.

Logo & brand use

By registering as a partner (supplier or advertiser), user or buyer on our website you agree that we may use your logo or company brand in marketing material from time to time.

Privacy & terms of use policy

We are committed to user privacy in accordance with the Privacy Amendment Act 2000 and are bound by the Australian Privacy Principles ('APP's) - formerly National Privacy Principles ('NPPs') which were introduced into the Privacy Act 1988 (Cth) ('Privacy Act') by the Privacy Amendment (Private Sector) Act 2000.

We will update this privacy policy as required. If changed, the changes will be posted on the website so that users are made aware of what information is collected, how it is used and when it may be disclosed. If at any time we are required by law to release information, we are obliged to co-operate fully under required legal duty.

This Privacy Policy does not apply to acts or practices that are directly related to employee records of current or former employees.

For buyers: When sending quote requests & enquiries

By using our platform you acknowledge that your details and requirements may be shared with one or more of our partners.

We partner with suppliers in two ways:

1. Marketing partners - Marketing partners work with us on a fee-for-service basis whereby we actively promote their business. Businesses listed free which are currently not a commercial supply partner are considered ‘non-paying marketing partners’.
2. Sales partners - Sales partners provide us with a commission for a sale or lead generated on our platform and provided to them.

The primary commercial relationship is between the buying entity and the sales partner, indicated by the source of the invoice the buyer receives.

We assume no responsibility or liability for anything relating to a product or service purchased or enquired about from a partnering supplier such as but not limited to; marketing material, capabilities, specifications, availability, delivery timelines, rights to supply, copyrights, trademarks, service, maintenance, claims, guarantees or warranties.

When website visitors send a request through our platform we store information such as: name, phone number, location, email, requirements and message details. Certain tools on our platforms help buyers streamline their time by allowing them to contact more than one partnering supplier at a time. These include but are not limited to our 'Group Quote Request' and 'Related Suppliers Enquiry' tools. Where such tools are used; enquiry details may be provided to partnering suppliers we assess as potentially being able to help with your requirements.

Consent to share contact details

Consent to Share Information: By requesting quotes through our platform, you provide consent for us to share your contact details, including but not limited to your name, email address, phone number, and any other relevant information provided during the quote request process, with our affiliated partner network.

Partner Network: Our partner network consists of third-party service providers who offer complementary services that may be of interest to you. This network includes, but is not limited to, providers of financial services, insurance services, and other related offerings.

Purpose of Sharing: Your contact details will be shared with these partners for the purpose of providing additional services, offers, or information that may be beneficial to you. This sharing of information is intended to enhance your experience and provide you with access to a wider range of services that complement your equipment needs.

Communication from Partners: You may be contacted by members of our partner network via email, phone, or other communication methods. The partners may offer services, provide quotes, or deliver information related to financial services, insurance, and other complementary offerings.

Opt-Out Option: If you do not wish to have your contact details shared with our partner network, you may opt out at any time by contacting us directly at [Insert Contact Information]. Upon receiving an opt-out request, we will cease sharing your contact details with our partner network for future quote requests.

Data Protection and Privacy: We are committed to protecting your privacy and will handle all personal information in accordance with our Privacy Policy. Our partners are also required to adhere to applicable privacy laws.

Requests to ‘non-paying marketing partners’ may not be sent directly to a particular partner. We manage these requests as determined by us.

As a service to buyers, if partnering suppliers are found that are able to help with a quote request sent through our platform, enquiries may be sent to them. 

Use of submitted data for support and services

By submitting information through our websites, platforms, or related services, you consent to our use of this data for the purposes of support and/or service enhancement. This includes, but is not limited to:

• Contacting you directly via email, SMS, phone, or other communication channels regarding services or offers that may be relevant to your enquiry or business needs.

• Using submitted data to personalise and improve the services, products, and information we provide to you.

• Employing AI-powered technologies, including AI voice agents, to contact you for the purpose of offering concierge support, pre-qualification, service reminders, or other related services.

• Sharing relevant details with trusted partners, affiliates, and service providers who may assist in delivering or improving these services.

You may opt out of marketing and support communications at any time by contacting us or using associated Unsubscribe links. However, opting out may limit our ability to provide you with certain personalised services or support.

We are committed to handling all personal information in accordance with applicable privacy laws and our broader Privacy Policy.
 

About adding a business listing

A listing can only be requested by a local employee of a business who has provided a local and contactable phone number and personal company email address. To qualify, businesses must supply products and/or services targeted towards our specific audiences.

Certain categories are not open to new free listings, while others are. Our editors include or exclude listings at their own discretion.

Activity data

Our websites collect basic information such as session data, search terms, user behaviour and click statistics. This information is stored and tracked for internal trend analysis only. Paying suppliers are able to access parts of this information to monitor their activities.

Sponsored or third party campaigns

All subscribers to our e-newsletters automatically receive sponsored advertising campaigns. This is a condition of subscription as these campaigns allow us to maintain free high quality content. To maintain subscriber satisfaction we limit the frequency of sponsor messages. Advertisers and sponsors are not provided with audience details other than is expressly stated or submitted through the campaign. When campaigns require registration or request information, subscribers are made aware when details are provided to any 3rd party.

About our follow feature

Our follow feature allows subscribers to follow suppliers. Suppliers may be provided with information from their followers.

Storage of information

We adopt strong security measures to protect against the loss, misuse or alteration of our information and that of our audience. These include:

1. external and internal physical premises security;
   b. restricted access to customer information;
   c. software to prevent unauthorised computer access via networks, such as firewalls, password protection and data encryption;
   d. regular reviewing and testing of technology to improve security.

Updating or removing subscriber details

We provide options for accessing, modifying and removing subscriber details. Subscribers can choose an unsubscribe option, or update information online through the website's login facility. The website's Basic Unsubscribe function stops subscribers from receiving certain emails. Basic details are maintained for future reference.

System specifications

Search

Our search facilities use commercial grade search and indexing technology. Features include:

The search calculates rankings based on the search string provided by the user. Rankings are based on predefined search algorithms within our technology.

The search term and each individual term within the search string are ranked, and the values are summed to arrive at a final ranking score.

There are a large number of words which occur very frequently and are not helpful in resolving searches. Such words are referred to as noise words. For example words which linguists class as articles, such as the, a, and at are for the most part irrelevant in a search. These words are not included as part of a search.

The ranking for terms is decided based on ethical frequency of terms and the density or frequency of search terms occurring relative to the other terms.

The search will also add words to the query via inflectional generation (stemmed forms of the original query terms); For example if the user query contains 'label' word, the search will also look for words like 'labeling', 'labeled' etc. These words are treated as separate terms with no special weighting or relationship with the words from which they were generated.

Synonyms generated from the Thesaurus feature are treated as separate, equally weighted terms to determine ranking.